Frequently Asked Questions By our Guest
1. Where is Royal Paradise Located?
Royal Paradise boats are docked in West End in front of Harbor Market located right next to Pussers.
2. What Safety equipment do you have on board?
We have both adult and children life jackets on board, as well as all safety equipment ranging from flares, fire extinguishers, VHF radios, first aid kits etc. Our boats are also fully insured, licensed, and only operated by experienced licensed captains.
3. What is your cancellation policy?
If Charterer for any reason whatsoever, cancels its booking less than Seventy-Two (72) hours prior to departure, Owner may retain any portion of the Charter Fee then paid as liquidation damages. If charterer is not able to rebook the designated vessel within 7 business days from the original date, Owner shall refund such Charter Fee less a cancellation fee equal to twenty five percent (25%) of total Charter Fee. In case of inclement weather and we are unable to serve you, a full refund will be processed. If CHARTERER does not give notification, it will be considered a NO SHOW, deposit will be forfeited.
4. What are International Processing Fees and are they included in our prices?
Yes they are included in the prices we quote you. International Processing Fees are payable for each way of your water taxi transfer and is included in your water taxi quote. International Processing Fees cover the following; Customs Clearance Out, Customs Clearance In, St. Thomas Dockage, BVI Port Fee, Cruising Permits, Environmental Levi, USVI Port Fee, BVI & USVI Port Passenger Tax.
5. Is ground transportation included in the price you have provided?
Yes, If requested by guests that a land taxi is needed. We include Land taxi pick ups in our estimate/invoice. Guests also have the option of paying taxi drivers straight and we just arrange the pick up.
6. .What if our plane is delayed and we miss BVI Customs & Immigration?
If we cannot clear in at the first Port of Entry (West End, Sopers Hole), we will then go to Road Town. Road Town currently closes at 8:00PM - so if we have to apply for a late clearance (which can only be done the day of), there may be an additional fee of $25.00 per person. We recommend booking a flight into St. Thomas that lands no later than 3:30-4:00PM. Similarly, your departure flight out of St. Thomas should be no earlier than 1:00PM.
7. Why should we choose a private water taxi over the regular ferry option?
It’s faster, it’s more reliable, it’s affordable, and it’s obviously a lot cooler! We also pick you up on your time so there is no waiting on ferry schedules and we take you directly dockside or yacht side to your final destination, taking care of all customs and immigration paperwork while you chill out on board meaning there is no need to wait in the crowds/queues.
8. Can we be picked up elsewhere other than West End?
We can pick you up from wherever you desire! Just let us know on our booking form and we can quote you accordingly. Our homebase is West End, so depending on the other locations will have a surcharge.
9. Is lunch or food included?
Unfortunately not! But we can take you to some great beach front resturants/bars where you can grab a bite to eat! If you would like to have snacks on board, please let us know and for an additional charge we can provide this for you. For example; Dorito’s, granola bars, fruit etc.